Refund policy

Thank you for your purchase. We are committed to providing high-quality products and services and value your satisfaction. Below is our return policy. Please read carefully before making a purchase to ensure you understand and agree to the terms.

1.     Return Conditions

1.1   Product Condition:

To be eligible for a return, the product must meet the following conditions:

  • Product(s) must be in its original condition, unused, undamaged, and unaltered.
  • Product(s) must include all original accessories, tags, and packaging.
  • Unless there are manufacturing defects, product(s) considered hygienic or safety related will not be eligible for returns, particular if packaging and seals are broken.

1.2   Return Period:

You need to submit a return request within [seven days] of receiving the product(s). Requests made after this period will not be accepted.

2.     Return Process

2.1 Return Request:

If you meet the return conditions and decide to return the product, please follow these steps:

  • Provide our customer service team with order number and reason for return request. They will guide you through the return process and provide you specific information.

2.2: Return Inspection:

On receipt of your return product, we will inspect and examine product(s).

  • If product(s) does not meet the return conditions, we will contact you, explain the reasons, and inform you on the denial of your return request.
  • If product(s) meets and complies with our return conditions, we will approve your return request and provide you will a solution within the scope of your discussions with our customer service team. (For example, product replacement, discount, coupon, partial or full refund)

2.3 Refund Process:

  • Refunds will be issued using original payment method used for purchase, or an applicable alternative that aligns with internal policy.
  • Refunded amount(s) include actual amount paid, excluding any shipping or other related fees (unless otherwise agreed). We ask that you be patient, as it may take some time for the refund to be processed and appear in your account.

3.     Return Shipping Fee

3.1 Responsibility for Return Shipping Fee:

If you decide to return the product, you will be responsible for the return shipping fee unless the return is caused by our error or a product quality issue.

4.2 Return Shipping Fee Reimbursement:

If the return is caused by our error or a product quality issue, we will reimburse the return shipping fee. Please ensure that you provide accurate information regarding the return fee in your return request for us to process accordingly.

5.     Other Terms

5.1 Non-Quality-Related Returns:

If you decide to return product(s) for reasons not related to product quality, you will likely be charged a handling fee or deduct the fee from the refund amount. We will communicate the relevant fees to you when you submit the return request. Please note that the above are general provisions, and specific non-returnable items may vary depending on the nature of the product and legal requirements.

5.2 Changes to the Return Policy:

TruMilagro reserves the right to adjust and modify the return policy at any time. We will endeavour to announced changes on our website and communicate changes in advance of taking effect.